Indexing Specialist at Sanlam

Job description

Who are we?
Sanlam Corporate Cluster comprises of the two existing businesses – Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates.

What will you do?
Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available.

What will make you successful in this role?

  • Verification of documentation received and assessment thereof
  • Accurate indexing of incoming documents within the Service Level Agreement (SLA)
  • Initiates a workflow process
  • Allocates/routes to the correct department
  • Investigates anomalies/deviations/queries
  • Reallocate workflow/documents/emails when needed
  • Report and log all system issues pertaining to workflow with IT department according to correct procedures
  • Give input to improvement of processes
  • Handle customer complaints related to scanning and indexing
  • Resolve exceptions and error queue
  • Verify if service level agreements are complied with
  • Experience in Indexing is essential
  • Knowledge of the Sanlam Group risk business is required
  • Experience on workflow system

Qualification And Experience
Grade 12 with 2 to 4 years related experience.

Knowledge And Skills
Processing transactions and conduct simple calculations

Data collection and analysis

Record keeping, filing and maintenance of databases

Maintain work standards and quality verification

Personal Attributes
Plans and aligns – Stage 2

Communicates effectively – Stage 2

Action orientated – Stage 2

Optimises work processes – Stage 2

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Being resilient – Stage 2

Collaborates – Stage 2

Cultivates innovation – Stage 2

Customer focus – Stage 2

Drives results – Stage 2

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.

Who are we?
Sanlam Corporate Cluster comprises of the two existing businesses – Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates.

What will you do?
Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available.

What will make you successful in this role?

  • Verification of documentation received and assessment thereof
  • Accurate indexing of incoming documents within the Service Level Agreement (SLA)
  • Initiates a workflow process
  • Allocates/routes to the correct department
  • Investigates anomalies/deviations/queries
  • Reallocate workflow/documents/emails when needed
  • Report and log all system issues pertaining to workflow with IT department according to correct procedures
  • Give input to improvement of processes
  • Handle customer complaints related to scanning and indexing
  • Resolve exceptions and error queue
  • Verify if service level agreements are complied with
  • Experience in Indexing is essential
  • Knowledge of the Sanlam Group risk business is required
  • Experience on workflow system

Knowledge And Skills
Processing transactions and conduct simple calculations

Data collection and analysis

Record keeping, filing and maintenance of databases

Maintain work standards and quality verification

Personal Attributes
Plans and aligns – Stage 2

Communicates effectively – Stage 2

Action orientated – Stage 2

Optimises work processes – Stage 2

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Being resilient – Stage 2

Collaborates – Stage 2

Cultivates innovation – Stage 2

Customer focus – Stage 2

Drives results – Stage 2

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.

Seniority Level

Associate

Industry

  • Banking
  •  

  • Insurance
  •  

  • Financial Services

Employment Type

Full-time

Job Functions

  • Other