About the Position
Maintain the company’s server technology and infrastructure. This job involves the installation, deployment, and management of Servers, LAN and WAN equipment. Build, configure and rack Windows server hardware and software.
This involves the physical build of servers, configuration of RAID, Windows OS, Network, backup agents, and related functions as it relates to the Servers. Administer the Windows Active Directory structure and file systems. This includes ensuring AD is properly configured, and running efficiently including all related underlying services (DHCP, DNS, WINS, etc.) and setting security related permissions. Manage, maintain and support existing SAN and NAS devices.
The Administrator will also be responsible for coordinating enhancements and upgrades of our SAN/NAS with assistance of the vendor. The position will also be responsible for daily monitoring and management of the Backups. Provide technical support of a variety of server based applications that range from SQL Server, Anti-Virus, Internet Services, Backup software to a variety of 3rd party and internally customized server applications.
- Minimum: Matric. IT Certificate or Diploma
- A+ or N+ certificate, MCSA
- Advantageous: MCSE, CNE
- 5 years exposure in Desktop support
- 2 years experience in managing multiple servers and networks
- 5 years in installation and support of software (concurrent)
- Experience in migration and conversion between different technologies
- Experience in Network security and Virus protection
Very good knowledge of:
- Windows 2003 Server and Active Directory
- Microsoft Exchange 2003
- Netscout monitoring
- Telecommunications (PSTN and networks (WAN, Ethernet…)
- TCP/IP protocol and related services in a Windows 2003 Server/2003
- Exchange environment, DNS, DHCP, WINS
- Microsoft Office products
- Hardware environment (PC, Server: RAID configuration, peripherals, cabling).
Minimum: Working experience of MS Office, Server and OS
Configuration and set up skills
Communication both written and verbal
Pro – active
Working knowledge of IT technology and business systems infrastructure and their interrelationship
Knowledge of IT and associated disciplines
Exposure to Backup Exec and Trend anti virus.
Virus software and security exposure
Good understanding of Information Technology change processes and controls
Advantageous – exposure to project management concepts & good understanding of ITIL
1st line support telephonically to SBV centres country wide
Server and mail support of all users
Ensure that accurate and timeous information is provided to the relevant parties to ensure that he Helpdesk database in maintained and updated. Provide assistance to IT team when required.
- Logging of calls on the SBV helpdesk
- Inception to completion management of logged calls
- Logged calls reporting on a weekly basis
- Priority problem escalation to management
- Proactive problem communication to all users
- Proactive testing of services (Availability)
Maintenance of licence registers, asset registers, and files pertaining to user profiles and back-up registers.
Monitor system on a daily basis and apply defined policies to ensure adequate management of system resources
Administers user profiles and access rights
Configures, does set up and maintains servers throughout the organisation
Apply best standard practices and policies as defined by SBV e.g. follows predefined configurations.
Ensure the implementation of regular service packs and patches of all operating systems and associated software on servers
Monitor system resources to ensure that adequate capacity is available to meet user requirements and recommends preventative/corrective action
Install maintain and monitor virus software and ensure updates are downloaded and implemented regularly.
Maintain and support servers and networks, including establishment of new network points to ensure optimal performance
Implement and maintain network infrastructure i.e. hubs and switches
Administers user profiles and access rights and comply with security policies
Configure ,set up and implementation of relevant software on all Servers, PC’s and workstations (including virus software)
Troubleshoots and supports users in respect of hardware and software
Ensure that only approved software and applications are installed on PC’s, including operating systems
Apply prescribed standards consistently when installing software e.g. regional setting, language settings etc.
Supports users in the use of general software and applications support e.g. MS Office and mail
Maintain planned maintenance schedule of all peripherals e.g. printers and scanners
Provide feedback and recommends action in respect of capacity, lifecycle and cost benefits of equipment
Implement and support of all peripherals
Establish and maintain licensing register
Maintain network diagram
Maintain register of all PC’s and associated software
Present progress reports to management as required
Complies with all company policies and procedures i.e. will not provide unauthorised access to users
Assists with installation of printers and general support activities