Sales OUTbound Advisor
Sales OUTbound Advisor
Introduction OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff always get something OUT. Our success can be attributed, amongst other things, to the outstanding people that work for us. Our recruitment philosophy is that we hire character and train skill. We are seeking a driven, oriented sales advisor to join our growing team and better serve our customers. In this role, you will interact with customers provide guidance, increase sales, and elevate customer experience If you’re a top performer that can align yourself with our organization Values of: Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie!
Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets that are in place including but not limited to:
– Minimum monthly premium written
– Average premium value
– Nett conversion ratio of quotes to sales
– Facility quality target
– Cancellation ratio
Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
Maintain in-depth product knowledge in order to supply customers with the best, accurate information
Utilize persuasion techniques when necessary to close sales
Handle customer phone calls and emails in a polite, professional, and prompt manner
Work towards achieving individual and team objectives and be accountable for sales results
Perform as a team-player, participate in activities contributing to the overall objectives of the organisation
Qualifications and Experience
Previous Call Centre experience in Telesales
Candidates must have completed FAIS Regulatory Exams (RE 1 or full qualification depending on previous advice giving roles)
Relevant tertiary or Call centre qualification will be advantageous
Experience in short term insurance industry will be advantageous
Thrives in a demanding, quick turnaround environment Sales oriented
Attention to detail/Quality orientated
Deadline and results oriented
Initiative and tenacity.
Enthusiastic and passionate about the job and the organisation
Effective at planning and organising work
Interpersonal and communication skills
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.